Extracts from client care surveys during 2002 -

"to be recommended"

"very helpful & polite"

"a first class firm with a very professional approach"

"the staff I dealt with were very polite and considerate"

"very professional and understanding"

"excellent service when dealing with my conveyancing problems"

"high quality of service from receptionist to solicitor, thank you for 20 years of service"

"a good efficient firm who cater for every need"

"very impressed - excellent service"

"your solicitor was excellent and I would have no hesitation in approaching her in the future"

"excellent service, prompt attention and good advice"

"I am very impressed, nothing was too much trouble and the staff were very polite and reassuring all the way through"

"efficient, realistically priced, friendly and helpful"

"very professional - a firm I can trust"

"good - a firm that will listen and work with you"